Returns & Exchange
If for any reason you have changed your mind about your purchase, or the item you received is faulty, damaged, or not as described on our website please note: We offer a full refund (excluding shipping costs) for up to 30 days from the original purchase date.
To claim a return or exchange, please contact our Customer Support Team via the Email firstname.lastname@example.org with your Order Number, reason for your return, and (if applicable) evidence/photos of any product faults. We will be happy to ship you a new item, or refund the price you paid for the product (excluding shipping costs).
To be eligible for a return, your item must be returned unused and in the original packaging (in a resellable condition). We will review your email and provide you with a return merchandise authorisation (RMA) prior to shipping your product back to us. Please make sure the returned product is carefully wrapped and provide a tracking number for all return items, as we are unable to refund items that are damaged due to improper protection and we are not responsible for lost or damaged products being returned to us.
We ask that you allow up to 5 working days for us to process your refund after we have received your returned item. Once we have inspected the item and assessed that it is in an acceptable condition, we will credit the original payment method according to the processing time of your bank.